❓ Frequently Asked Questions
9wickt FAQ — All Your Questions Answered Here
From opening an account to payments, bonuses and security — all your questions about 9wickt, answered in one place.
9wickt is a trusted online gaming platform in Bangladesh where you can enjoy live casino, cricket betting, slots and much more. Whether you are a new player or an experienced one, many questions naturally come to mind. The FAQ section below has been created to give direct and accurate answers to those questions. If you cannot find the answer you need, our 24/7 live chat support is always here for you.
Account and Registration
To open an account at 9wickt you need an active mobile number, a valid email address and a minimum age of 21. Enter accurate details in the registration form — your name, date of birth and mobile number. Once your details are verified, your account will be activated.
9wickt is a responsible gaming platform. You must be at least 21 years old to register and play. A national ID card or passport may be requested for age verification. Accounts belonging to underage users are closed immediately.
No, each person may open only one account. Attempting to open multiple accounts with the same details may result in all accounts being suspended and any deposited funds being forfeited. Duplicate accounts are strictly prohibited under 9wickt's rules.
Click the "Forgot Password" option on the login page. A verification code will be sent to your registered mobile number or email. Use that code to set a new password. If you have any trouble, contact 9wickt's 24/7 live chat support.
Deposits and Withdrawals
Funds deposited via bKash are usually credited to your 9wickt account instantly or within a few minutes. Occasionally there may be a slight delay due to network issues. If it takes more than 15 minutes, please notify live chat.
The minimum deposit at 9wickt via any payment method is just ৳100. This applies to all three methods — bKash, Nagad and Rocket. So you can get started easily even on a small budget.
Go to the withdrawal section of your account, select Nagad as the payment method, and enter the amount and your Nagad number. The minimum withdrawal is ৳1,000. Once the request is approved, the funds usually arrive within 1 hour.
9wickt generally does not charge a separate processing fee for withdrawals. However, bKash, Nagad or Rocket may have their own transaction charges, which are set according to the respective service provider's rules. Contact live chat for details.
Yes, Rocket (Dutch-Bangla Bank's mobile banking) can be used for both deposits and withdrawals at 9wickt. The minimum deposit is ৳100 and the minimum withdrawal is ৳1,000. Withdrawal funds usually arrive within 1 hour.
Games and How to Play
9wickt offers betting on BPL (Bangladesh Premier League) and all major cricket tournaments. You can place bets before a match starts or while it is live. Bet on various markets — match winner, top batter, total runs and more. Visit the cricket section for accurate odds and markets.
In the 9wickt live casino section you can play in real time with real dealers. Enjoy roulette, baccarat, blackjack and other games via high-quality video streaming. Multiple tables are available in both the PP Live and Ezugi Live sections.
Yes, 9wickt is fully mobile-friendly. The site runs smoothly on any Android or iOS browser — no separate app download is needed. Slots, live casino and sports betting are all equally available on mobile.
RTP stands for Return to Player — a theoretical calculation of what percentage of bets a game returns over the long term. For example, a 97% RTP means an average expectation of 97 taka back for every 100 taka wagered. However, this is not an instant guarantee — every spin is completely random.
Aviator is made by Spribe. It is a crash game — a plane takes off and a multiplier keeps rising. If you cash out before the plane crashes, you win. The key to this game is knowing the right moment to cash out.
Yes, 9wickt offers live betting on the T20 World Cup and all major ICC tournaments. Place bets on real-time changing odds while the match is in progress and double the excitement of every wicket and six from the Tigers.
Bonuses and Promotions
The 9wickt welcome bonus is a 120% bonus on your first deposit, up to a maximum of ৳10,000. For example: deposit ৳1,000 and you will receive a ৳1,200 bonus, giving a total balance of ৳2,200. The wagering requirement for the bonus is 20x.
A wagering requirement is the number of times you must bet the bonus before you can withdraw it. At 9wickt, a 20x wagering requirement applies to the welcome bonus — meaning if you receive a ৳1,200 bonus, you must complete a total of ৳24,000 in bets. Both slots and sports bets count toward wagering.
9wickt's VIP program has three tiers: Bronze (weekly cashback up to 0.4%), Silver (up to 0.8%) and Gold (up to 1.2%). By playing regularly you can gradually move up to higher tiers. Each tier comes with more benefits and priority support.
Yes, 9wickt bonuses have a set expiry period. If wagering is not completed within the specified time, the bonus and any winnings earned from it may be cancelled. Please read the relevant terms and conditions carefully before activating a bonus.
To receive the maximum ৳10,000 bonus you need to deposit ৳8,334 or more. However, the bonus cap is ৳10,000 — it will not exceed that amount. Example: deposit ৳18,000 and the bonus is ৳10,000, giving a total balance of ৳28,000.
Safety and Responsible Gaming
9wickt is fully secured with SSL encryption. Your personal information and financial transactions are stored using the highest security technology. In addition, a Random Number Generator (RNG) is used to ensure fair play.
Yes, 9wickt believes in responsible gaming. You can activate a temporary self-exclusion if you wish. To do so, notify the support team via live chat or email — they will deactivate your account for a specified period.
9wickt's support team is available 24 hours a day, 7 days a week in Bengali. Speak directly via live chat or send an email to [email protected]. You will receive quick help with any technical issue, payment query or account matter.
If you feel that gaming is having a negative impact on your life, contact 9wickt support immediately and request self-exclusion or a deposit limit. To learn more about responsible gaming, visit our responsible gaming page.
9wickt takes the utmost care in protecting your personal information. Your details are not shared with third parties except where required by law. Please read our privacy policy for full details.
Still have questions? Contact support
Our Bengali-speaking support team is available 7 days a week, 24 hours a day.
24/7 Live Chat — in Bengali